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Customer Experience Design for Customer Success: Designing Great Customer Experiences
Learn to define the customer value proposition & develop different CX strategies using tools and techniques through ...Read more
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Online
4 Weeks
Quick Facts
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Collaborators
Coventry University, Coventry
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification is a part of the Customer Experience Design for Customer Success programme that is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, the U.K. During this course, learners will discover operational and technological approaches used to develop CX strategies and learn about customer experience and customer service. Candidates will also learn about the difference between CX and CX and how customer service creates a long-term relationship with the target customers. Through this course, candidates will be able to identify the objectives, technologies, and techniques used to make effective customer experience strategies.
The Customer Experience Design for Customer Success: Designing Great Customer Experiences online course syllabus is divided into four weeks where learners will learn at their pace and complete all the course modules on time. The course will be taught in English by Ghilaine Chan, who has twenty years of experience in managing global services. The Customer Experience Design for Customer Success: Designing Great Customer Experiences certification classes will be conducted in online mode through interactive sessions. To apply for this course, candidates must visit the provider’s official website and register. Details related to this course are given in the article below, candidates are advised to go through the article carefully.
The highlights
- Future Learn Course
- Certificate of Completion by Coventry University
- 4 Weeks Course
- 100% Online course
- Self-Paced Course
Program offerings
- Customer experience design for customer success course
- Future learn portal
- Certificate of completion
- Recorded lectures
- Study materials
- Interactive sessions
- Doubt session
Course and certificate fees
certificate availability
Yes
certificate providing authority
Futurelearn
Who it is for
CRM Consultants - The course Customer Experience Design for Customer Success: Designing Great Customer Experiences will help professionals working as CRM consultants to understand the use of CRM and based on the analysis they can provide suggestions to improve the customer experience for the organisation.
Business Development Executives - Business development executives or sales professionals will use the knowledge gathered from this course to analyse and develop customer experience strategies to improve customer experience and grow the organisation’s business.
Product and Marketing Professionals - Professionals who are working as marketing managers, executives, product managers, and professionals from marketing and production backgrounds will be able to take care of customer data and start implicating CX design to grow their organisation’s business. Also, they will gather important knowledge about salesforce, and with the help of this course, they will develop skills such as CRM skills, management skills, etc. This course will help these professionals to kickstart their careers or get promotions to the mid or senior level position in the organisation.
Freshers after completing the Customer Experience Design for Customer Success: Designing Great Customer Experiences course will get knowledge about the salesforce and customer relationship management (CRM). This course will help them to get job opportunities in different sectors as an entry-level role.
Eligibility criteria
For admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences course, candidates do not require any prerequisites to take admission to this course.
Certificate Qualifying Details
For qualifying to get the completion certificate of the Customer Experience Design for Customer Success: Designing Great Customer Experiences online course, candidates must complete all the course modules and pass the online assessments of the course.
What you will learn
After completing the Customer Experience Design for Customer Success: Designing Great Customer Experiences course, learners will be able to:
- Use different components to create a better customer experience (CX) approach for the organisation.
- Along with this, candidates will gather knowledge about data analysis and cutting-edge visualisation techniques to understand customer needs.
- Learners will learn about the use of customer value proposition and how it is used to understand customer’s requirements for choosing a product or service.
- Candidates will also learn to use the salesforce trailblazer platform in CRM.
The syllabus
Journey Maps and CX Blueprints
Setting Targets
Process Design
CX Strategy
Admission details
- Candidates who are interested in taking admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences course are required to visit the FutureLearn portal and register by using this link - https://www.futurelearn.com/courses/cx-design-for-cs-create-an-effective-cx-strategy.
- Next, candidates have to provide all the necessary information such as the candidate’s full name, age, email address and set up a password for the portal which will be used in the further admission process.
- Candidates will use the same credentials to log in to the FutureLearn portal.
- Search for the Customer Experience Design for Customer Success: Designing Great Customer Experiences course and enroll in it.
How it helps
The benefits of the Customer Experience Design for Customer Success: Designing Great Customer Experiences course are:
- Candidates will learn to identify the key components such as objectives, technology, stakeholders, metrics, etc used to make a successful CX strategy.
- Also, candidates will start identifying success factors such as operational, technological to create better customer experience strategies in the favour of the organisation.
- Candidates will also gather important information on CS and CX and how they are used differently in customer relationship management.
- Candidates will also learn to use customer value propositions to understand the customer’s behaviour towards particular goods and services provided by the organisation.
Instructors
Ms Ghilaine Chan
Instructor
Freelancer
FAQs
Who is offering the Customer Experience Design for Customer Success: Designing Great Customer Experiences course to the students?
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course is offered by the FutureLearn portal in collaboration with Trailhead and Coventry University, U.K.
In what language the Customer Experience Design for Customer Success: Designing Great Customer Experiences course is available?
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course is available in the English language. All the instruction and study materials will be provided in English only.
Who will teach the Customer Experience Design for Customer Success: Designing Great Customer Experiences course to the learners?
The Customer Experience Design for Customer Success: Designing Great Customer Experiences course will be taught by Ghilaine Chan.
What is the eligibility requirement for taking admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences training course?
Candidates who are willing to take admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences training course do not require any eligibility to take admission to this course.
Where to register for the Customer Experience Design for Customer Success: Designing Great Customer Experiences course?
Candidates who are interested in taking admission to the Customer Experience Design for Customer Success: Designing Great Customer Experiences course have to register on the FutureLearn portal using this link - https://www.futurelearn.com/courses/cx-design-for-cs-create-an-effective-cx-strategy.
