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Customer Experience Design for Customer Success: CX Impact and Strategic Insights
BY
Futurelearn
Learn about customer experience design methods and implementation of CX in business through Customer Experience Design ...Read more
Online
4 Weeks
Quick Facts
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Collaborators
Coventry University, Coventry
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The Customer Experience Design for Customer Success: CX Impact and Strategic Insights Journey training is offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. This course is a part of the Customer Experience Design for Customer Success training programme available on the portal. In this course, learners will explore the CX design, developing different CX strategies in business, and use different tools to create CX design. Along with this, candidates will get an understanding of the customer journey, analyse and identify key elements of a journey map where improvements can be made in order to improve the customer experience for the organisation.
The Customer Experience Design for Customer Success: CX Impact and Strategic Insights certification syllabus is divided into four weeks wherein every week will help candidates to understand the use of CX design for growing the business. The course will be taught by Ghilaine Chan through interactive sessions, course lectures, etc. This is a self-paced learning course, in which candidates can invest up to four hours weekly to complete the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course on time. The English language will be used to instruct this course. To get all details related to the course, candidates must go through the article below.
The highlights
- Future Learn Course
- Certificate of Completion by Coventry University
- 4 Weeks Course
- 100% Online course
- Self-Paced Course
- Live Lectures
Program offerings
- Customer experience design for customer success course
- Future learn portal
- Certificate of completion
- Live lectures
- Recorded lectures
- Study materials
- Interactive sessions
- Doubt session
Course and certificate fees
Fee Structure of the Customer Experience Design for Customer Success: CX Impact and Strategic Insights
Course | Fee Details |
Customer Experience Design for Customer Success: Effective CX Design and Customer Journey Certification Course | Interested candidates taking admission to the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training course will get a seven-day free trial of the future to learn portal. After completing the trial time, candidates must take the monthly subscription of ₹900/month of the future to learn portal. |
certificate availability
Yes
certificate providing authority
Futurelearn
Who it is for
CRM Consultants - The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training will help professionals or freshers who are looking for a job opportunity as a CRM consultant. This course will help to understand the use of CRM in improving customer experience.
Business Development Executives - Professionals working as business development executives or sales professionals will develop different customer experience strategies to improve customer experience and help in growing the business of the organisation.
Product and Marketing Professionals - Professionals working as marketing managers, executives, product managers, and professionals from marketing and production backgrounds will be able to manage customer data for the organisation and execute CX design in the favour of the organisation. Along with this, they will gather knowledge about the use of salesforce and develop CRM skills.
Freshers will gather important information about the salesforce, CX design from the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey certification course. This will give them higher chances to get employment in different sectors as an entry-level role.
Eligibility criteria
Interested candidates do not require any specific eligibility or prerequisites for taking admission to the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training course.
Certificate Qualifying Details
It is mandatory for the candidates to complete all the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey certification syllabus and give online assessments for the course. Candidates will be awarded the completion certificate of the course at the end of the course.
What you will learn
Designing skills
Marketing skills
Customer service
The key topics covered in the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course through which candidates will be able to:
- Gather knowledge about CX design methods and their purpose in the business success.
- Candidates will also learn how to CX design in business to get a better understanding of the customers.
- Along with this, they will learn to use the salesforce trailblazer platform in CRM.
- Candidates will also learn how to use different tools for analysing and interpreting customer-related data for the organisation.
The syllabus
Week 1: Introduction to Customer Experience (CX)
Week 2: Design Process
- Introduction to the End-To-End CX Design Process
- The Design Discipline Behind Great CX
- Customer Certainty and Empathy
- Wrap-up
Week 3: Getting To Know Your Customer
- Introduction to Getting to Know Your Customer
- Crafting Customer Personas to Understand Your Customer
- Creating A Successful CX Vision
- Data-Driven Approaches to Understand Your Customer
- Wrap-up
Week 4: Developing Customer Empathy
- Introduction to Developing Customer Empathy
- Gaining Insight to Customer Needs Using Empathy Maps
- Wrap-up
Admission details
- To get admission to the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey online course, candidates must register on the FutureLearn portal by using this link - https://www.futurelearn.com/courses/cx-design-for-cs-effective-cx-design-customer-journeys.
- Next, candidates have to click on the register button and follow the registration process of the portal.
- Candidates will have to provide all the necessary information for the registration.
- After the registration, log in to the FutureLearn portal by using the same credentials given at the registration.
- Search for the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course and take admission in it.
How it helps
The benefits of the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course are:
- Candidates will gain an understanding of CX in business and how to develop CX designs,
- Also, candidates will be able to identify effective tools for CX and improve the customer experience.
- Candidates will gather important information about the journey map and will start implementing key elements in the journey map to make it more efficient and effective.
Instructors
Ms Ghilaine Chan
Instructor
Freelancer
FAQs
Who offered the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training to the learners?
The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course is offered by the Future Learn portal in association with Trailhead and Coventry University, U.K.
What is the eligibility requirement for taking admission to the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey online course?
For admission to the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey online course, candidates do not require any special eligibility to take admission to this course.
What is the duration of the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training course?
The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey training course is a four-week training course in which learners will learn about the CX design process and the use of CX design to improve customer experience and expand the business.
In which language the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course will be taught?
The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course is available in the English language at the Future Learn portal. All the classes and study material related to this course will be in the English language only.
Who will instruct the Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course to the learners?
The Customer Experience Design for Customer Success: Effective CX Design and Customer Journey course will be instructed by Ghilaine Chan, who has twenty years of experience in scaling global service teams.
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