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CRM Fundamentals and Practice: Introduction to Salesforce Certification Course
BY
Futurelearn
Learn about CRM skills and use of salesforce to improve customer experience through CRM Fundamentals and Practice: ...Read more
Online
4 Weeks
Quick Facts
| particular | details | ||||
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
4 Hours Per Week
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Course overview
The CRM Fundamentals and Practice: Introduction To Salesforce training course is being offered by the FutureLearn portal in collaboration with Trailhead and endorsed by Coventry University, U.K. In this course, students will learn the use of Salesforce CRM software to understand the requirements of a customer and how to improve the customer experience. The course will help candidates to gain CRM skills and use them to manage the customer relationship with an organisation effectively.
The CRM Fundamentals and Practice: Introduction To Salesforce online course is a four-week training course that is a part of the CRM Fundamentals and Practice programme offered by the portal in online mode. The course is designed for professionals to improve the customer experience by using CRM systems. All of the practice related to this course will be done on the salesforce trailblaze platform which will give a better understanding of the use of the CRM systems. This course will be taught by Laura Zuluaga, who is a salesforce consultant and a project manager. The CRM Fundamentals and Practice: Introduction To Salesforce online course classes will be conducted through live lectures, wherein candidates will be given study materials. On the successful completion of the course, candidates will be awarded the course completion certificate.
The highlights
- FutureLearn Course
- Certificate of Completion
- 4 Weeks Course
- Study Material Available
- Doubt Sessions
Program offerings
- Crm fundamentals and practice course
- Future learn portal
- Certificate of completion
- Recorded lectures
- Study materials
- Interactive sessions
- Doubt session
Course and certificate fees
Fee Structure of the CRM Fundamentals and Practice: Introduction To Salesforce Course
Course | Fee Details |
CRM Fundamentals and Practice: Introduction To Salesforce Course | Candidates will get a free trial of seven days for the FutureLearn portal. After the completion of the free trial, students will have to take a monthly subscription of ₹900/month for the portal. This amount has to be submitted online. |
certificate availability
Yes
certificate providing authority
Futurelearn
Who it is for
Customer Relationship Manager - This course will help them to manage customer services and conclude a result and provide solutions to improve the customer experience for the organisation and manage customer relationships on behalf of the organisation.
Customer Service Manager - The CRM Fundamentals and Practice: Introduction To Salesforce course will help them to develop strategies to improve customer experience and keep a check on the requirements of the customers from the organisation.
The CRM Fundamentals and Practice: Introduction To Salesforce training course will help business development executives and professionals from marketing backgrounds to understand the use of CRM systems in improving customer experience. Also, this course will be beneficial for the freshers or early-stage professionals who are willing to start their careers as CRM professionals or project managers.
Eligibility criteria
Certificate Qualifying Details
Candidates will have to complete all the CRM Fundamentals and Practice: Introduction To Salesforce online course syllabus and pass the online assessments of the course. At the end of the course, candidates will be eligible for getting a completion certificate of the course.
What you will learn
Business management
Customer service
Marketing skills
Database management
Through CRM Fundamentals and Practice: Introduction To Salesforce course, candidates will be able to:
- Use Salesforce CRM software to gather customer feedback.
- Analyse and improve the customer experience in different platforms.
- Use CRM data to make better decisions for improving the customer experience.
- Develop different customer experience strategies for the organisation.
- Manage customer relationships with the organisation.
The syllabus
Week 1: Introduction to the Course and Salesforce
Week 2: Organisational Setup
- Introduction
- Organisational Setup
- Collaborate on Chatter
- Wrap-up
Week 3: Admin and User Setup
- Introduction
- Mobile Administration
- User Setup
- Wrap-up
Week 4: Security and Activity Management
- Introduction
- Security and Access
- Activity Management
- Wrap-up
Admission details
- For the CRM Fundamentals and Practice: Introduction To Salesforce training course, eligible candidates will register on the FutureLearn portal by using this link - https://www.futurelearn.com/courses/crm-fundamentals-and-practice-introduction-to-salesforce.
- After opening the link, click on the register button and provide the required details such as the candidate’s name, age, email id, and set a password for the portal.
- Candidates will use the same details provided at the time of registration to log in to the future learn portal.
- Search for the CRM Fundamentals and Practice: Introduction To Salesforce certification course and enroll for it.
How it helps
The advantages of the CRM Fundamentals and Practice: Introduction To Salesforce training course is candidates will be able to recognise the capabilities of CRM salesforce software and use them to manage data and customers of the organisation. Along with this, they will learn to identify the administrative fundamentals and will be able to set them up in the salesforce software. After completing the CRM Fundamentals and Practice: Introduction To Salesforce online course, candidates will be awarded the completion certificate which will help them to get good job opportunities in different fields.
Instructors
FAQs
What are the key topics covered in the CRM Fundamentals and Practice: Introduction To Salesforce course?
Candidates will learn about CRM systems and their use in improving customer experience and develop different strategies regarding the same. Through this course, candidates will gain new skills such as CRM skills, management skills.
What is the duration of the CRM Fundamentals and Practice: Introduction To Salesforce course?
The CRM Fundamentals and Practice: Introduction To Salesforce training course is a four-week training course for which students will have to invest at least four hours weekly to complete all the topics covered in this course.
How to apply for the CRM Fundamentals and Practice: Introduction To Salesforce course?
Candidates interested in taking admission to the CRM Fundamentals and Practice: Introduction To Salesforce certification course have to register on the future learn portal using this link - https://www.futurelearn.com/courses/crm-fundamentals-and-practice-introduction-to-salesforce.
Who is the instructor for the CRM Fundamentals and Practice: Introduction To Salesforce course?
Laura Zuluaga will be instructing this course to the students. sHE is an experienced salesforce consultant and a project manager who is passionate about the salesforce ecosystem.
What will candidates get after completing the CRM Fundamentals and Practice: Introduction To Salesforce course?
Candidates who will successfully complete the CRM Fundamentals and Practice: Introduction To Salesforce course will be awarded an e-certificate by the future portal.
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