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- Course Introduction
Contact Center AI: Operations and Implementation
Quick Facts
| particular | details | |||
|---|---|---|---|---|
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
certificate availability
Yes
certificate providing authority
Coursera
The syllabus
Week 1: Course Overview
Videos
Readings
- How to Send Feedback
Week 1: Environment Management
Videos
- Introduction
- Environment management
- Environment configuration
- Lab Intro Managing Environments in Dialogflow
- Lab Review Managing Environments in Dialogflow
Practice Exercise
- Quiz
Week 1: Drawing Insights from Recordings with SAF
Videos
- Introduction
- Speech Analysis Framework
- How SAF works
- AutoML
- CDLP
- Lab Intro Using SAF
- Lab Review Using SAF
Practice Exercise
- Quiz
Week 2: Intelligence Assistance for Live Agents
Videos
- Introduction
- What is Agent Assist?
- Where Agent Assist fits in
- Sample integrations
- Demo of Agent Assist
Practice Exercise
- Quiz
Week 2: Compliance and Security
Videos
- Introduction
- Security architecture
- Data security
- Webhook security
Practice Exercise
- Quiz
Week 2: Best Practices
Videos
- Introduction
- Design phase best practices
- Testing and validation
- Production
- Operational
Practice Exercise
- Quiz
Week 2: Course Summary
Videos
- Course review
Instructors
Articles
Popular Articles
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