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ITIL 4 Exam Preparation
BY
LearnQuest
via Coursera
Put your ITIL concepts to test and prepare yourself as an ITIL professional with ITIL 4 Exam Preparation Certification ...Read more
Online
5 Weeks
Free
Quick Facts
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Learning efforts
2-4 Hours Per Week
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Course overview
ITIL 4 foundation examination prepares learners for IT service models that shall enhance the delivery and operation of tech-enabled services and products. By implementing ITIL concepts, IT operation teams can come to the forefront as the role players in overall business strategy.
However, one of the major steps in any examination is to familiarise oneself with the exam pattern. The next step is to work on sample or mock papers and practice questions to understand the real exam. ITIL 4 Exam Preparation Certification by Coursera is designed to touch upon the key terminology, concepts, and best practices for creating and improving the quality of IT services in an IT organisation.
This course will guide the learners through their exam and solely focus on the preparation. With active self-paced learning, sample exams and relevant practice quizzes, students will become acquainted with ITIL and learn how it applies to the service value lifecycle. In five weeks, candidates need to spend at least 2-3 hours each week on ITIL 4 Exam Preparation Certification Course to acquire skills in the ITIL 4 Foundation topics and ace their exam.
The highlights
- Five weeks of exam training
- Flexible course deadlines
- Shareable certification
- Free enrollment
- Offered by LearnQuest
Program offerings
- Videos
- Exams
- Practice quizzes
- Self-paced learning
- Readings
- Expert learning
Course and certificate fees
Type of course
Free
ITIL 4 Exam Preparation Certification Fee structure is specified below-
- The fee for ITIL 4 Exam Preparation Certification is Rs.2,376.
- Course without certification is free for learners.
Fee Details for ITIL 4 Exam Preparation
Fee | Amount in Rupees |
Course Fee | Free |
Certification Fee | Rs.2376 |
Total Fee | Rs.2376 |
certificate availability
Yes
certificate providing authority
Coursera
certificate fees
₹2,376
Eligibility criteria
Certification qualifying details
Coursera shall issue a shareable, online ITIL 4 Exam Preparation Certification to learners who have paid for the same post-verification and have passed all the graded assignments in the course.
What you will learn
Knowledge of it industry
ITIL 4 Exam Preparation Certification Programme prepares learners for the ITIL 4 exam through hands-on modules and exercises and throws lights on the following concepts-
- This programme lays out the benefits of the ITIL 4 examination.
- It describes the seven guiding principles that represent an ethical approach and are used within organisations that follows a service-management framework.
- At the end of this course, you would be able to define ITIL 4 components and practices used to meet technical and business objectives and foundation topics.
- Learners shall become aware of the key concepts of creating value with services.
- The modules shall summarise and review the components within the service value system.
- It shall introduce service management terms and the four dimensions of service management.
The syllabus
Week 1: Introduction to ITIL 4
Video
Reading
- ITIL v4 Axelos Foundation Syllabus
Practice Exercises
- Introduction - Test Your Knowledge
- Module 1 Quiz
Week 1: Key Concepts of Service Management
Videos
- Module 2 - Service Management Terms (video 1 of 3)
- Module 2 - VOCR Terms (video 2 of 3)
- Module 2- Concepts of Service Relationships - (video 3 of 3)
Reading
- ITIL v4 Glossary
Practice Exercise
- Module 2 Quiz
Week 2: The Four Dimensions of Service Management
Videos
- Module 3 -Organizations/People and Information/Technology (video 1 of 2)
- Module 3- Partners/Suppliers and Value Streams/Processes (video 2 of 2)
Reading
- Practice Makes Perfect
Practice Exercises
- Test Your Knowledge - Four Dimensions
- Module 3 Quiz
Week 2: The ITIL 4 Service Value System
Videos
- Module 4 - Inputs and Outcome of the SVS (video 1 of 3)
- Module 4 - SVS Components (video 2 of 3)
- Module 4 - Continual Improvement and Silo's (video 3 of 3)
Reading
- Overview of ITSM
Practice Exercises
- Test Your Knowledge - SVS
- Module 4 Quiz
Week 3: The Service Value Chain
Videos
- Module 5 - SVC Activities Plan and Improve (video 1 of 2)
- Module 5 - SVC Activities Engage, Design/Transition, Obtain/Build, and Deliver/Support (video 2 of 2)
Reading
- ITIL 4 Overview- BMC
Practice Exercises
- Test Your Knowledge - SVC
- Module 5 Quiz
Week 3: ITIL 4 Guiding Principles
Videos
- Module 6 - GP's Focus on Value and Start where you are (video 1 of 3)
- Module 6 - GP's Progress Iteratively with feedback, Collaborate/promote visibility, and Think/work holistically- (video 2 of 3)
- Module 6 - GP's Keep it simple/practical, and Optimize/automate (video 3 of 3)
Reading
- Applying the Guiding Principles
Practice Exercises
- Test Your Knowledge - Guiding Principles
- Module 6 Quiz
Week 4: ITIL 4 Practices
Videos
- Module 7 - General Management Practices (video 1 of 10)
- Module 7-General Management Practices continued (video 2 of 10)
- Module 7-General Management Practices continued (video 3 of 10)
- Module 7- Service Management Practices (video 4 of 10)
- Module 7 - Service Management Practices continued (video 5 of 10)
- Module 7 - Service Management Practices continued (video 6 of 10)
- Module 7 - Service Management Practices continued (video 7 of 10)
- Module 7 - Service Management Practices continued (video 8 of 10)
- Module 7 - Service Management Practices continued (video 9 of 10)
- Module 7 - Service Management Practices continued and the Technical Management Practice (video 10 of 10)
Reading
- ITIL 4 Guide to Practices
Practice Exercise
- ITIL 4 Practices
Week 4: Course Review
Video
- Module 8 - ITIL 4 Course Review
Readings
- ITIL 4 Case study - Vodafone
- ITIL4 - Axelos Booklet
- ITIL 4 SVC and Value Streams
Practice Exercise
- Test Your Knowledge - Course Review
Week 5: Exam Overview
Practice Exercises
- Sample Exam #1
- Sample Exam #2
Admission details
ITIL 4 Exam Preparation Certification Online Course is allowing prospective learners to enroll for free in the course through the given admission process-
- Step 1: Go to Official Website "exam-preparation and select “Enroll for Free.”
- Step 2: Audit the free course and learn for free.
- Step 3: Purchase the course if you wish to purchase the certificate. You will be led to the payment page in this case.
- Step 4: You will get direct access to the course on choosing the former option and access after payment in case of the latter option.
Scholarship Details
Students willing to secure ITIL 4 Exam Preparation Certification but unable to do so due to financial constraints may apply for financial assistance through the course portal. They need to click on “Financial aid available” to commence with the application process. After entering the requested information on the succeeding webpage and submitting the application, they will get a notification after 15 days regarding their application on their mail.
How it helps
ITIL 4 exam is an entry-level certification that tests a candidate's general awareness regarding ITIL concepts. Learners need to sharpen their knowledge of the key concepts, terminology and elements used in the ITIL service lifecycle, which is a significant part of ITIL. In entrance examinations like these, one of the most common reasons for failing to qualify or get through is running out of time due to bad time management, which stresses the importance of taking practice tests. Connecting the dots of different keywords will also enable learners to answer questions at a quicker pace.
LearnQuest's ITIL 4 Exam Preparation Certification benefits candidates by helping them prepare for the examination through a theoretical foundation, practical assessments and mock examinations. LearnQuest has offered training in the world’s leading companies and organisations while delivering a full suite industry-leading technology education pattern reflected in the course.
The trainers of the ITIL 4 Exam Preparation Certification Online Course are equipped with vast industry experience and an unparalleled commitment to facilitating classes that offer training tailormade to crack the exam. The course follows a standard set of practices to support organisations with eligible candidates.
FAQs
Does verification require the candidate to show his identity card or photograph?
No, verification will be done at the time of the registration. A verification link will be sent to the email ID, and candidates need to click on that for registration.
Can a learner access ITIL 4 Exam Preparation Certification Programme in Hindi?
This programme is only available in the following languages-
- German
- English
- French
- Chinese (traditional and simplified)
- Japanese
- Russian
- Portuguese (Brazilian)
- Korean
- Spanish
- Arabic
What can be done if a refund initiated by a candidate has not been transferred?
The candidate can reach out to the Coursera support team to inquire regarding the refund status.
How can a candidate link his Google account to Coursera?
This can be done under the Settings head on the course page by clicking on “Linking my Google account.”
Will deleting the Coursera account automatically cancel the due payments?
It won’t cancel payments. Candidates have to cancel their active subscriptions before deleting their accounts.
When will the course end?
The course will end on the date specified on the course dashboard.
Can the name on the certificate be changed after it is issued?
Yes, it can be changed by requesting a name change under the Accounts section.
How can the candidate know why his financial aid application was rejected?
In the mail enclosing the decision, the team specifies the reason for denying aid. Candidates can refer to that and apply again.
Does ITIL 4 Exam Preparation Certification Fee come with an EMI option?
Unfortunately, candidates cannot avail EMI option on the certification fee.
Does Coursera provide resume assistance in this course?
No resume/CV building assistance is provided in the course.
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