Certificate in Customer Services Quality Licence Scheme Level 3

BY
Oxford Home Study Centre

Mode

Online

Duration

200 Hours

Fees

£ 77 385

Quick Facts

particular details
Medium of instructions English
Mode of learning Self study
Mode of Delivery Text Based

Course and certificate fees

Fees information
£ 77  £385
certificate availability

Yes

certificate providing authority

OHSC

The syllabus

Module 1 – The Importance of Customer Service

Module 2 – Identifying Customer Needs

Module 3 – Developing Customer Service Strategies

Module 4 – Maintaining Service Excellence

Module 5 – Training for Customer Service

Unit 6 – Dealing with Difficult Customers

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