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    Business 101: Business Communication Skills

    BY
    Udemy

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    Mode

    Online

    Fees

    ₹ 2299

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 2,299
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Introduction

    • Course Introduction
    • Instructor Introduction
    • Udemy Course Review System
    • Excel Basics - Formatting, Reports and Charts

    Displaying Good Manners at Work

    • Conducting Yourself with Class
    • Communicating in the Business Arena
    • What's Your Personal Pitch?
    • Behaving No Matter Where You Are
    • Challenges At Work
    • When Traveling Good Manners

    Making a Positive Impression on the Job

    • Job Interviews
    • Being a Positive Part of the Workplace

    Working in a Diverse Environment

    • Respecting Physical Differences
    • Respecting Racial, Ethnic, Gender and Sexual Differences
    • Wardrobe and Personality

    Meeting And Greeting New People

    • Making Introductions
    • Mastering The Handshake

    Conversation Skills

    • Speaking and Listening
    • Office Conversations
    • Mingling With Others
    • Common Conversations Issues

    Improving Your Telephone Manners

    • Speaking and Listening on the Phone
    • Cell Phones and Business Calls
    • Conference and Video Conference Calls

    Sharpening Your Written Communication

    • Communications, Clarity and Conversationally
    • Business Cards
    • Business Correspondence
    • Addressing Envelopes

    Electronic Etiquette

    • Keeping Your Information Secure
    • Handling Work Emails When Away From Work
    • Being A Good Internet Citizen
    • Figuring Out Email Etiquette
    • High Tech Gadgets
    • Using Office Equipment

    Minding Your Meeting Manners

    • Planning a Meeting
    • Being an Effective Meeting Leader

    Engaging in Business Meals and Parties

    • Organizing a Business Meal
    • Planning A Social Event

    Mastering Dining Etiquette

    • Beginning The Meal Correctly
    • Formal Dining - The Basics
    • Wine Pairing
    • Eating With Chopsticks
    • Common Dining Mishaps

    Attending Conferences, Trade Shows and Special Events

    • Being a Representative of Your Company
    • Schmoozing and Networking
    • Socializing After Hours
    • Planning and Participating in Special Events

    Marking Life's Major Events and Passages

    • Company Parties
    • Employee Birthdays, Weddings, Babies and Deaths
    • Finding Appropriate Gifts for Every Occasion

    Coming to Terms with Difficult People

    • Introduction to Difficult People
    • Understanding Problem Personalities
    • Calming Yourself After a Run In

    Managing Office Conflict

    • Conflict Can Be Good
    • Managing Conflict With Your Peers
    • Resolving a Conflict With Your Boss
    • Managing Conflict If You Are The Boss
    • Staying Out Of Problems

    Managing Ethical Dilemmas At Work

    • Billing the Company for Expenses
    • Understanding Loyalty, Confidentiality, and Security
    • Mixing Personal and Business Work
    • Saying No Tactfully

    Traveling For Business

    • Planning Your Trip
    • Practicing Good Manners When You Travel By Air
    • Using Transportation At Your Destination
    • Hotel Rules Of Thumb
    • Traveling with Colleagues

    Adapting To A New Work When Traveling Abroad

    • Watching Your Manners When Traveling
    • Transportation While Traveling Abroad

    How To Act On Almost Every Continent

    • Business Etiquette In Europe
    • Business Etiquette In Africa
    • Business Etiquette In The Middle East
    • Business Etiquette In India
    • Business Etiquette In Asia
    • Business Etiquette In Australia and New Zealand
    • Business Etiquette In Latin America

    Job Interview and College to Career Tips

    • College to Career Etiquette Tips

    Course Conclusion

    • Using Your Best Etiquette
    • Course Conclusion
    • 2021 Entrepreneur Trends To Watch
    • Recommended Next Steps

    Instructors

    Mr Chris Benjamin

    Mr Chris Benjamin
    Instructor
    Udemy

    MBA

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