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    • A Business Manager s Complete Guide to Salesforce Customer Relationship Management

    A Business Manager's Complete Guide to SalesForce CRM

    BY
    Udemy

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    Mode

    Online

    Fees

    ₹ 2299

    Quick Facts

    particular details
    Medium of instructions English
    Mode of learning Self study
    Mode of Delivery Video and Text Based

    Course and certificate fees

    Fees information
    ₹ 2,299
    certificate availability

    Yes

    certificate providing authority

    Udemy

    The syllabus

    Getting To Know Salesforce.com

    • Understanding CRM Concepts
    • Navigating the User Interface and Finding Records
    • Planning and Tracking Your Activities
    • Using Salesforce.com with Microsoft Outlook
    • Collaborating with Chatter for Salesforce.com
    • Getting More Help

    Using Salesforce.com for Sales

    • Managing Leads
    • Working With Accounts and Contacts
    • Tracking Sales Opportunities
    • Collaborating on Account and Opportunity Management
    • Managing Your Day with Salesforce

    Working with Reports and Dashboards

    • Understanding Reports and Dashboards
    • Running Existing Reports
    • Customizing Existing Reports
    • Using the Report Builder - the Basics
    • Creating Dashboards - the Basics

    Accelerating Success

    • Connecting Salesforce.com to Your Social Networks
    • Importing Accounts and Contacts
    • Importing Leads and Improving Data with Data.com
    • Creating Custom Views
    • Configuring Salesforce to Your Preferences

    Managing a Sales Team with Salesforce.com

    • Planning the Sales Cycle
    • Running Sales Team Meetings with Salesforce
    • Collaborating with Your Sales Team
    • Identifying Coaching Opportunities
    • Accelerating Success: Best Practices for the Sales Manager

    eBook - Teach Yourself VISUALLY Salesforce.com

    • Part 1: Teach Yourself VISUALLY SalesForce.com eBook
    • Part 2: Teach Yourself VISUALLY SalesForce.com eBook
    • Part 3: Teach Yourself VISUALLY SalesForce.com eBook
    • Part 4: Teach Yourself VISUALLY SalesForce.com eBook

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