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Certified IT Support Professional
BY
Vskills
Enrol to the Certified IT Support Professional programme at Vskills for making yourself a demanding IT support ...Read more
Online
₹ 3499
Quick Facts
| particular | details | |||
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
IT support professionals enables companies to strategize their policies of IT and support IT services for uninterrupted uptime. All companies need well-groomed and successful IT support for growth and development to work effectively. Almost every industry needs IT, support professionals, to conduct IT support tasks such as keeping systems working and troubleshooting if there is an IT-related issue to keep an office running smoothly and efficiently.
The Certified IT Support Professional programme will help candidates to pursue jobs as IT support professionals. This programme is targeted at professionals and technical graduates who are looking for a job in the software sector and want to succeed in selected fields. This certification will be helpful for further career advancement for those who are already employed.
The Indian IT industry is going up the value curve, and more specialisation is expected in today's scenario, and that is where this form of certification can add value. The Certified IT Support Professional programme is built with a view to developing skills and helping to create confidence, making candidates work more challenging and rewarding. This certification helps to broaden the expertise of IT support and eventually gain skills at work.
The highlights
- 100% Online programme
- Self-learning
- High job opportunities
- Online exam
- Certification is Government approved and certified
- Certification from Vskills will be given
Program offerings
- Online learning
- Study materials
- Hard copy learning module
- E learning module
Course and certificate fees
Fees information
₹ 3,499
The total fee for the Certified IT Support Professional programme is Rs. 3,499.
The Certified IT Support Professional programme fee details are
Particulars | Amount |
Programme fee | Rs. 3,499 |
certificate availability
Yes
certificate providing authority
Vskills
Who it is for
Eligibility criteria
Certification Qualifying Details
By conducting an online exam, the Certified IT Support Professional programme certification will be processed. Candidates will take the exam based on their availability of time. There will be 50 multiple choice questions in total. The questions will have one mark for each. Candidates should score a minimum of 25 marks in order to pass the exam.
What you will learn
Computer skills
Knowledge of electronics
To work as an IT support professional, candidates need to have some important knowledge and skills. By the completion of the Certified IT Support, Professional programme candidates will be upgraded with those, which are explained below.
- Basics of electronics, basics of computer, basics of hardware, details about chassis, detailed knowledge on the motherboard, processor and memory, all types of storage devices and display devices, details on keyboard and mouse, printers, peripheral devices, about the laptop, all about the operating system, basics of networking and many more will be learned.
- All the skills needed for an IT support professional will be gained from this programme.
The syllabus
Electronics basics
Computer basics
- Introduction - what is a computer?
- Generation of computers
- Characteristics of computer
- Applications of computer
- Classification of computers
- Commonly used computer terms
- Representation of information
- Basic operations of a computer
Introducing hardware
- Input device
- Cabinet or chassis
- Output devices
- Essential technician tools
- Storage devices
- Troubleshooting principle
Chassis or cabinet
- Chassis types
- Form factor
- Chassis components
- Opening different chassis
- Accessing components
- Switched-mode power supply (SMPS)
- Install and replace SMPS
- Troubleshoot SMPS
- Electrostatic discharge (ESD)
Motherboard
- Basic components identification
- I/o ports and peripheral interfaces
- Form factor
- Expansion slots
- Memory slots
- Disk drives connectors
- Expansion cards
- Post (power-on self-test)
- Chipset
- Jumpers and dip switches
- Bios, CMOS, and CMOS battery
- Cooling
- Cpu socket
- Install, replace and maintain a motherboard
- Configuring the motherboard
- The booting process
Processor
- CPU basics
- CPU internals
- CPU features
- CPU technologies
- History
- Install or remove CPU
- Identify the CPU
- Troubleshoot CPU and motherboard
Memory
- Memory basics
- Sram
- Dram
- Cmos
- Rom
- Memory packaging
- Flash memory
- Install ram
- Identify your ram
- Troubleshooting memory
- Remove ram
Storage Devices
- Optical drives – cd and DVD-rom/r/rw and blue ray
- Removable storage – tape, flash, sd, and USB
- Hybrid drive
- Floppy drives
- Hard disk drive systems
- Formatting hard disk
- Drive connector and cables
- Install hard disk
- Troubleshoot hard disk
Display devices
- Display basics
- Analog video
- Formats and interfaces
- Video signals
- Digital video
- Cathode ray tube (CRT)
- Monitors
- Install monitor
- Liquid crystal displays (LCDs)
- Troubleshoot monitor
Keyboard & mouse
- Keyboard basics
- Keyboard technologies
- Keyboard key layouts
- Keyboard maintenance
- Keyboard interfaces
- Mouse basics
- Keyboard troubleshooting
- Mouse interfaces
- Mouse technologies
- Mouse maintenance
- Mouse troubleshooting
Printer
- Printer basics
- Printer types
- The printing process
- Inkjet printer
- Dot-matrix printer
- Laser printers
- Thermal printers
- Page description languages
- Printer interfaces
- Maintaining printer
- Install printer
- Troubleshooting printer
Peripherals devices
- Scanners
- Tv tuner cards
- Mfd
- Webcam
- Digital camera
- Computer speakers
- Microphone
- Ups
- KVM
Laptop
- Laptop basics
- Classification
- Why a laptop?
- Notebook maintenance
- Components
- Laptop upgrading
- Troubleshooting notebook
- Install, upgrade or remove the optical drive
- Install, upgrade or remove memory
- Install, upgrade or remove the battery
Operating system
- Introduction
- Using commands
- File and directory
- Windows XP setup
- Introduction to simple batch files
- File and folder management
- Windows user interface
- Windows accessories
- Windows configuration
- Optimizing windows
- Windows management
- Restore windows
- Windows troubleshooting
Networking basics
- What is a network?
- Network devices
- Types of networks
- Network cabling and connectors
- Internet connectivity options
- TCP/IP protocols and ports
- Ipv4
- Ipv6
- Configuring ipv4 steps
- Command-line tools
- Network troubleshooting
Admission details
Filling the form
The given below steps will be helpful to candidates for applying to the Certified IT Support Professional programme.
Step 1: First candidates should click this link and visit the Vskills website.
https://www.vskills.in/certification/office-skills/certified-it-support-professional
Step 2: The course has to be purchased by paying a fee. Click the “Buy Now” button for starting the purchasing process.
Step 3: As the first step candidates should log in or sign up. New users sign up with required details.
Step 4: This step is for doing the payment. Choose to pay via either net banking, debit card, or credit card and complete the process.
Step 5: By the confirmation of payment, your registration will be completed.
Evaluation process
For the certification of the Certified IT Support Professional programme, Vskills will conduct an online exam. Candidates should appear for the exam and must score the minimum marks for passing to get certified.
How it helps
Successful completion and certification of the Certified IT Support Professional programme will be making all the candidates highly eligible IT support professionals. Graduation in IT would not be enough to become an IT support professional. For that, some extra skills and knowledge are required. The competition is increasing in the job market because of too many IT graduates. In this situation this Certified IT Support Professional programme will be very beneficial.
With the advanced skills and knowledge acquired from this Certified IT Support Professional programme, Vskills certificate and the placement assist from Vskills candidates will be stepping up in the industry. Jobs offering attractive salaries will be coming to them. Working professionals will be reaching better positions in their companies.
The IT industry is growing very fast, so the opportunities in the field will be increasing by the day. Candidates will be able to find jobs in companies like Wipro, HCL, Tech Mahindra, TCS, Satyam and IBM. Students and graduates will be achieving what they have been dreaming. This Certified IT Support Professional programme will be helping in all kinds of ways to make that happen.
FAQs
How many days will I get to complete this course?
According to Vskills, all their programmes should be completed within one year after registering them.
Can I complete the course in one week?
Yes, there are no minimum days determined for completing programmes.
What is the exam duration?
The exam will have 60 minutes to finish.
What is the exam structure?
There will be 50 MCQs. Total marks will be 50. There will be no negative marking.
What if I want to do 2 certifications together?
It is possible to do two or more certifications simultaneously.
How many re-appearance are allotted for one applicant?
All the applicants will be getting one chance to take the exam with one registration.
Where will I get placed after this course?
IT companies will be recruiting IT to support professionals. TCS, Wipro, IBM, Tech Mahindra, and Satyam are some examples of companies recruiting Vskills certified professionals.
Will Vskills offer jobs to their candidates?
Vskills will be assisting candidates to find better jobs for them.
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