Hey!

Whichever University or College or any other educational Institution you are referring to in your question, try to contact the University or College through their helpline number or helpline e-mails if the issue is not resolved. Sometimes, it happens that glitches occur while doing things online. But you must get things clarified as early as possible. You will find the helpline number or helpline e-mail at the website of the University or College. Contact them and get solutions to your problem.