Hello,

Regarding your query please elaborate your question so we can further address your queries.

If your software says a book downloaded successfully but you can't find it, check the default download location specified by the software or your device's settings, or use your device's file explorer to search for the file with the expected extension.

If you downloaded the book to your computer, open your file explorer (e.g., File Explorer on Windows, Finder on macOS) and navigate to the expected download folder.

Mobile Device:

If you downloaded the book to your phone or tablet, open your file manager app and check the download folder

GOOD luck!!

If a downloaded PDF won't open, try updating your PDF reader (like Adobe Acrobat Reader), ensuring it's the default application for PDFs, or attempting to open the file using a different PDF reader.

Here's a more detailed breakdown of troubleshooting steps:

1. Update Your PDF Reader:

Check for Updates: Open your PDF reader (e.g., Adobe Acrobat Reader) and go to "Help" > "Check for Updates".

Install Updates: If updates are available, install them and try opening the PDF again.

2. Make Sure Your PDF Reader is the Default:

Right-Click PDF: Right-click the PDF file you're trying to open.

Choose "Open With": Select "Open With" and then choose "Choose another app".

Select Your PDF Reader: Choose your PDF reader (e.g., Adobe Acrobat Reader) and select "Always use this app to open .pdf files".

3. Try a Different PDF Reader:

Install Another Reader:

If the problem persists, try installing a different PDF reader, like Foxit PDF Reader or Chrome's built-in PDF viewer.

Open with the New Reader:

Try opening the PDF using the new PDF reader to see if that solves the issue.

4. Check for Corrupted Files:

Re-download the PDF:

If the file is corrupted, re-downloading it from the original source might fix the problem.

Repair PDF:

If you suspect the file is corrupted, you can try using a PDF repair tool to fix it.

5. Other Possible Solutions:

Clear Browser Cache and Cookies:

If you're trying to open a PDF from a web page, clear your browser's cache and cookies.

Disable Browser Extensions:

Some browser extensions can interfere with PDF viewing, so try disabling them and see if that helps.

Run Adobe Acrobat as Administrator:

If you're using Adobe Acrobat, try running it as an administrator.

Check for Malware/Viruses:

Scan your computer for malware or viruses, as they can sometimes cause file corruption.

Check for Protected Mode:

If you're using Adobe Acrobat, disable protected mode at startup by going to Edit > Preferences > Security (enhanced) > sandbox protections and untick "Enable protected mode at startup".

To find downloaded files, open your device's file manager (My Files or Files app on Android, Finder on macOS, or File Explorer on Windows) and navigate to the Downloads folder.

Android:

Open the File Manager: On Android, look for an app called "My Files" or "Files" (or sometimes "File Manager").

Navigate to Downloads: Inside the file manager, tap on the "Downloads" folder.

Alternatively: You can open the app drawer by swiping up from the bottom of the screen and look for the My Files (or File Manager) icon and tap it.

macOS:

Open Finder: Click on the Finder icon (a smiling face) in the dock.

Navigate to Downloads: In the Finder sidebar, click on "Downloads".

Windows:

Open File Explorer: Press the Windows key + E to open File Explorer.

Navigate to Downloads: In the left-hand navigation pane, click on "Downloads" under "Quick access" or "This PC".