good afternoon, If your migration certificate payment was completed but the portal shows "transaction failed", here’s what you should do to get your money back or resolve the issue:

Steps to Resolve Payment Failure

Wait 2–3 Working Days Sometimes the payment gets auto-confirmed after a delay due to server or bank-side issues.

Check Your Bank Statement Confirm that the amount was actually debited. Take a screenshot of the transaction.

Retry the Payment Portal

Go back to the migration certificate portal.

Click on “Complete Payment” again.

If your previous payment was successful, it may get confirmed without charging you again.

Contact Support Immediately

Email the technical team with:

Screenshot of the failed transaction

Your application ID or registered email

Date and time of payment

Example: If you applied via University of Mumbai, email info@migrationcertificate.in

Refund Timeline

If the payment truly failed, the amount is usually refunded to your bank account within 10–14 working days, depending on your ban