To get the caste certificate you have to complete the given criterias:

The applicant must be a citizen of India,she/h e has to be a permanent resident of West Bengal since 15/3/1993, He/she is an ordinary resident at the address currently residing.he/she be longs to the said category he/she claims to belong to, His i dentity,the a pplicant does not fall under ‘creamy layer’.

If you have completed all the above mention the criterias then you are totally eligible for your OBC certificate.

You have to note that your identity was one of the main criterias. If the identity you uploaded is real then there will be no problem. Maybe the mistake happened due to technical errors from the government side or from your side. Maybe you shit ask about this matter to concerned authorities.

thank you