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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Courses and Certificate Fees
| Fees Informations | Certificate Availability |
|---|---|
| INR 1000 | yes |
The fees for the course Managing Services is :
| Fees components | Amount |
| Exam fees | Rs. 1,000 |
The Syllabus
- What is Service?/Evolving Service Markets/The Service Customers/Product Service Systems/The Service Act
- Seamless Service
- Service Management Elements/Core Vs. Supplementary Services/Intangibility of Services/Response to IHIP Challenges/Process & Promotion/Process Issues in Service
- Challenges of Services-1/Service Uniqueness-2/Consumer in the Services Flow-1/Service Consumer Behaviour-2/Customer Co Creation of Services-1/Customer Co Creation of Services-2
- Positioning the Service Offering/Important Vs. Determinant attributes/Positioning & Brand Creation/Positioning Maps/Designing & Managing Service as a Process/Balancing Demand & Capacity
- Service Logistics & Service Channels/E-Services/Service Failure/Service & the New Media/Service Recovery/Integrating People & Process for Service Leadership
- Pricing Fundamentals/Pricing Fundamentals/Service Pricing/Service Pricing/Revenue Management/Revenue Management
- Managing Service Productivity/Developing the Relation Focused Service Excellence/Customer as Co-creator
- Service Entrepreneurs/Service Professionals/Service Business Models/Service Globalization/Creating Customer focused Service Leadership
Instructors
Articles
2 Jan'25, 11:26 AM
2 Jan'25, 07:13 AM
2 Jan'25, 04:00 AM
31 Dec'24, 07:24 AM
31 Dec'24, 06:59 AM
31 Dec'24, 06:08 AM
31 Dec'24, 05:52 AM
31 Dec'24, 05:40 AM
30 Dec'24, 12:55 PM
30 Dec'24, 10:47 AM
6 Dec'24, 04:30 AM
4 Dec'24, 03:15 AM
29 Nov'24, 06:03 AM
19 Nov'24, 10:59 AM
2 Nov'24, 06:52 AM
11 Oct'24, 06:01 AM
13 Mar'24, 06:24 AM
29 Feb'24, 06:05 AM
27 Feb'24, 10:32 AM
13 Feb'24, 06:25 AM
2 Jan'25, 11:26 AM
2 Jan'25, 07:13 AM
2 Jan'25, 04:00 AM
31 Dec'24, 07:24 AM
31 Dec'24, 06:59 AM
31 Dec'24, 06:08 AM
31 Dec'24, 05:52 AM
31 Dec'24, 05:40 AM
30 Dec'24, 12:55 PM
30 Dec'24, 10:47 AM
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