14 Courses and Certifications

List of Online Courses and Certifications

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Achieving Service Excellence

Offered by

Certificate

Achieving Service Excellence

The Indian Institute of Management, Tiruchirappalli (IIMT), has curated the Achieving Service Excellence course to enhance middle managers’ professional management capabilities, allowing them to achieve service excellence. 

This 8-weeks programme is delivered via an online direct-to-device model. The curriculum includes videos, take-home exercises, lectures, online simulation games, and case studies to provide an immersive learning journey. Plus, the Achieving Service Excellence training also includes expert case studies from Ivy League and Harvard publications. 

The Achieving Service Excellence certification syllabus comprises relevant and diverse topics, including service operations, services marketing, systems design, service supply chains, and customer relationship management. The blended delivery model, integrating theoretical and practical studying, will help you grasp the concepts quickly and apply them in real-time after completing this course.

What’s more, IIM Trichy's renowned faculty members teach this course. You’ll participate in 90-minute sessions twice per week. Approximately one-third of the Achieving Service Excellence programme content will include simulation games to foster critical thinking and quick learning. Upon completing the training, you will get the certificate too.

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8 Weeks
30,000
Skills Covered:
Managerial skill
Managing Services

Offered by

Certificate

Managing Services

8 Weeks
Free
Certificate

Principles of Service Management

5 Weeks
Intermediate
Free
Services Marketing A Practical Approach

Offered by

Certificate

Services Marketing: A Practical Approach

The Services Marketing: A Practical Approach course is a four-week-long online programme that teaches a blend of services marketing and marketing management concepts. You will study the basics of services marketing from a practical viewpoint. This course emphasises the fulfilment of customers’ needs, which is central to running a thriving business.

The Services Marketing: A Practical Approach programme by Swayam is designed by the Indian Institute of Technology (IIT), Kharagpur. The course aims to deliver extensive knowledge through exclusive video lectures, case studies and assignments. The curriculum is divided into 20 modules. With the help of this course, you will become proficient in services marketing concepts enabling you to manage a service business better or set up a new one.

The Services Marketing: A Practical Approach certification course is a Faculty Development Programme (FDP) approved by the AICTE. You can also participate and interact with fellow learners and faculty via the discussion forum.

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4 Weeks
Free
Skills Covered:
Marketing skills
Certificate

Methodologies for Service Design

The Methodologies for Service Design online course is developed by the first modern institute of higher learning, Keio University, and is offered by the online educational platform FutureLearn. The online programme is scheduled for a period of four weeks with two hours weekly sessions. The course is a study about exploring the field of service design and figuring out its scope in our day-to-day experiences. 

 The course module introduces the learners to aspects of service design and its application of techniques and strategies for business development and overcoming the entrepreneurial risks in the industrial world. The significance of being unique and coming up with innovative solutions for business is understood through this course.

The course instructor for this training programme is Senior Assistant Professor Chihiro Sato from Keio University Graduate School of Media Design in Japan. Methodologies for Service Design being a multidisciplinary domain, the candidates are given the opportunity to collectively analyse the ideas from the field of IT, accounting, marketing, and philosophy. Thereby the course helps the learners strengthen their business enterprises by knowing the target markets.

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4 Weeks
Beginner
Free
Skills Covered:
Servicing skills Designing skills Innovative Business Management Marketing skills Accounting proficiency Knowledge of IT industry
Togaf 9 Training Course Level 1 and Level 2

Offered by

Offered by

Certificate

Balancing Demand & Productive Capacity in Service Operations

Balancing demand and productive capacity assists service organizations in gaining a competitive advantage over others in the market. If there is something that causes a consumer to switch to a rival, it is poor and slow assistance, possessing to wait in line, and being disappointed at not being treated. Management Study Guide created the Balancing Demand & Productive Capacity in Service Operations online certification, which is presented by Udemy.

Balancing Demand & Productive Capacity in Service Operations online course is intended for candidates who want to learn the concepts of productive capacity and demand balance in service operations to integrate the demand management and productive capacity planning systems. Balancing Demand & Productive Capacity in Service Operations online classes also cover subjects such as demand variation, demand pattern, queue system, waiting-line management, and much more.

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1,799
Skills Covered:
Business Management

Offered by

Certificate

Product and Service Management

2,699

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