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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf StudyVideo and Text Based

Courses and Certificate Fees

Certificate AvailabilityCertificate Providing Authority
yesCoursera

The fees for course Customer Centric Innovation is -

HeadAmount
1 monthRs. 6,638
3 monthRs. 13,276
6 monthRs. 19,915

 


The Syllabus

Videos
  • Course Introduction
  • Module 1 Introduction
  • Customer-Centric Innovation
  • Why is Innovation Important?
  • What is Innovation?
  • Successful Innovation
Readings
  • Syllabus
  • About the Discussion Forums
  • Module 1 Overview
  • Module 1 Readings

Practice exercises
  • Orientation Quiz
  • Understanding Innovation and Customer-Centric Innovation Quiz

Videos
  • Module 2 Introduction
  • Why Do Innovations Fail Part 1
  • Why Do Innovations Fail Part 2
  • Barriers to Innovation Adaption
  • Overcoming Barriers to Innovation Adaption
Readings
  • Module 2 Overview
  • Module 2 Readings
Practice exercises
  • Innovation Adoption Quiz

Videos
  • Module 3 Introduction
  • Understanding Customer Needs Part 1
  • Understanding Customer Needs Part 2
  • Perceptions and Observations - Overcoming Issues with Enquiry Method
  • Empathy and Lead Users
Readings
  • Module 3 Overview
  • Module 3 Readings
Practice exercises
  • Capturing Customer Needs to Fuel Innovation Quiz

Videos
  • Module 4 Introduction
  • Strategy to Innovation
  • Fuzzy Front End of Innovation
  • Ideation and Creativity
  • Barriers to Creativity
Readings
  • Module 4 Overview
  • Module 4 Readings
Practice exercises
  • Customer Driven Innovation Strategy Quiz

Articles

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