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Quick Facts

Medium Of InstructionsMode Of LearningMode Of Delivery
EnglishSelf StudyVideo and Text Based

Courses and Certificate Fees

Fees InformationsCertificate AvailabilityCertificate Providing Authority
INR 20905yesDartmouth College, Hanover

The Syllabus

  • Customers are omnichannel
  • The conversion funnel
  • Retailer’s value proposition
  • Interacting with customers
  • Omni-channel Data

  • Designing a distribution network
  • Increasing delivery speed
  • The importance of information
  • The importance of ownership structure

  • Information-fulfillment matrix. Traditional vs hybrid models
  • From offline to online information
  • From online to offline information
  • Towards omnichannel fulfillment
  • Engaging customers in an omnichannel world

  • Enabling an Omnichannel Strategy
  • Labor Strategy
  • Labor Allocation
  • Measuring Performance
  • Omnichannel is Here To Stay

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